APS Group Privacy Policy

Effective Date: 17/02/26
Last Updated: 17/02/26

Trinox Alliance Pty Ltd ABN 61 681 603 716 (ACN 681 603 716]), operating under the business name “APS Group”, and its related entities and associated bodies corporate (referred to in this Privacy Policy as “APS Group”, “we”, “our”, or “us”) are committed to respecting and protecting your privacy.

We are bound by the Privacy Act 1988 and the Australian Privacy Principles (APPs) which govern the way we handle your personal information.

This Privacy Policy outlines how we collect, use, store and disclose your personal information. By accessing our website www.aps-group.com or engaging with our services, you agree to the terms of this Privacy Policy and consent to the collection, use and disclosure of your personal information as described herein.

We may update this Privacy Policy from time to time by posting the revised version on our website. We encourage you to check this page periodically for the latest version.

1. What Personal Information Do We Collect?

“Personal information” refers to information or an opinion that identifies you or could reasonably identify you. Depending on your interaction with us, we may collect the following types of information:

  • Full name and contact details (email, phone number, mailing and residential address)
  • Business details, including company name, ABN, job title or role
  • Details of services you have enquired about or received from us
  • Device and usage data (IP address, browser type, device identifiers, location data) 
  • Records of communications with us (e.g. emails, contact form submissions, calls) 
  • Feedback, survey responses or participation in promotions
  • Employment-related information (if applying for a job with us)

You may choose not to provide certain information to us. However, this may affect our ability to provide you with services or respond effectively to your enquiry.

2. How We Collect Personal Information

  • We may collect your personal information through:
  • Direct interactions (phone calls, in-person meetings, email, online forms) 
  • Submissions made through our website (www.aps-group.com.au)
  • Use of cookies and tracking technologies
  • Third-party sources (e.g. publicly available data, referrals, recruitment agencies)

3. Cookies and Web Technologies

Our website uses cookies and similar technologies to improve user experience, analyse website usage, and support our marketing efforts.

Cookies are small data files stored on your device that help us track website performance and tailor content. You may adjust your browser settings to refuse cookies, but some features of our site may not function as intended.

We may also use third-party service providers (e.g. Google Analytics) to better understand visitor behaviour and improve our digital services.

4. How We Use Your Information

We may use your personal information to:

  • Provide you with information, quotes, or services you have requested
  • Respond to enquiries and manage ongoing service relationships
  • Improve our website, services, and client experience
  • Verify your identity where necessary
  • Send you relevant news, updates, and marketing (only were permitted by law) • Comply with legal, regulatory or contractual obligations
  • Assess employment or supplier applications

You can opt out of receiving marketing communications from us at any time by clicking “unsubscribe” in our emails or contacting us directly.

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Our employees, contractors, and related companies
  • Third-party service providers (e.g. IT support, CRM platforms, payment processors) 
  • Government authorities or regulators, where required by law
  • Business partners, collaborators, or consultants assisting in delivering services
  • Any third party to whom we transfer or may transfer our assets or business

We require all third parties to respect the confidentiality and security of your personal information and to use it only for the purposes for which we disclose it.

6. International Transfers

In limited circumstances, we may transfer personal information to service providers located outside Australia (e.g., for cloud hosting or communication tools). Where this occurs, we take reasonable steps to ensure those recipients comply with privacy obligations equivalent to the APPs.

7. Security and Data Storage

We take the protection of your data seriously. APS Group implements physical, technical, and administrative safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Despite our efforts, no method of online transmission or storage is completely secure. We encourage you to take precautions such as using strong passwords and updating software regularly.

8. Accessing and Correcting Your Information

You have the right to access the personal information we hold about you and request that it be corrected if it is inaccurate or out of date.

To make such a request, please contact us using the details at the end of this Policy. We may require verification of your identity before processing your request.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations.

If you unsubscribe from our communications or cease being a customer, your information will be securely archived or deleted in accordance with applicable data retention laws.

10. Links to Third-Party Sites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. We recommend reviewing the privacy policies of any third-party websites you visit.

11. Making a Privacy Complaint

If you have a question, concern, or complaint about how we handle your personal information, please contact us. We will investigate and respond to your complaint as quickly as possible, typically within 30 days. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Contact Us

If you have any questions about this Privacy Policy or wish to access or update your personal information, please contact:

Trinox Alliance Pty Ltd
Email: admin@aps-group.com.au
Website: www.aps-grouop.com.au
Address: 12-14 Madrid Place Maddington

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